PKR804 Privacy Policy – How We Protect Your Data

PKR804 is an online entertainment platform providing sports betting, live casino, slots, bingo, and related gaming services. The platform is operated by the PKR804 team and is accessible at pkr804.app. All references to "PKR804", "we", "us", or "our" in this Privacy Policy refer to the platform and the team responsible for its operation.

PKR804 is the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your data is used, and for ensuring it is handled securely and fairly.

If you have questions about how your data is managed, or wish to exercise any of your data rights, you can contact us at any time through the live chat feature on the platform or via email at [email protected].

PKR804 collects personal data in several ways — directly from you when you register or use the platform, and automatically as you browse. Here is a breakdown of the categories of data we may collect:

We do not collect sensitive categories of data such as racial origin, religious beliefs, or health information unless you voluntarily disclose such information in a support communication. Even then, we handle it with additional care and do not use it for any purpose beyond resolving your query.

PKR804 uses your personal data for specific, legitimate purposes. We do not use data for any purpose beyond what is described here without informing you first. The main purposes for which we process your data are:

• Account management: Creating and maintaining your PKR804 account, verifying your identity, and allowing you to log in securely.
• Transaction processing: Handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods.
• Platform personalisation: Showing you relevant game recommendations, sports markets (Cricket, PSL, T20, Football, Esports), and promotions based on your activity and preferences.
• Customer support: Responding to your queries, resolving disputes, and communicating updates relevant to your account.
• Fraud prevention & security: Monitoring for suspicious activity, duplicate accounts, and abuse of bonuses or promotions. This protects all players on the platform.
• Responsible gaming: Using your activity data to identify patterns that might indicate problem gaming behaviour and to enable relevant responsible gaming tools on your account.
• Legal and compliance obligations: Maintaining records required for anti-money laundering and other compliance purposes.
• Marketing communications: Sending you relevant promotions, bonus offers, and platform updates — but only if you have opted in, or where we have a legitimate basis to do so. You can opt out at any time.

PKR804 does not use automated decision-making or profiling in any way that produces legal or similarly significant effects on you as a player, without giving you the opportunity to request human review.

When you make a deposit or request a withdrawal on PKR804, your payment is processed through trusted third-party payment providers. The specific handling of payment data works as follows:

• JazzCash & Easypaisa: Mobile wallet transactions are processed directly through the respective providers' APIs. PKR804 does not store your JazzCash or Easypaisa PIN or full account credentials. We retain only the transaction reference, amount in PKR, and timestamp required for our records.
• Raast & Bank Transfer: For Raast and bank transfers, PKR804 stores your registered bank account name and IBAN in encrypted form for the purpose of processing withdrawals to your verified account only.
• Cards: Debit and credit card payments are handled through our payment processor using tokenisation. Full card numbers are never stored on PKR804 servers.

All payment data is used solely for processing your transactions and for fraud prevention. Payment information is never used for marketing purposes or shared with unrelated third parties.

PKR804 uses cookies and similar tracking technologies to help the platform function correctly, remember your preferences, and improve your experience. Here is what you need to know:

• Essential cookies: These are required for the platform to work. They keep you logged in between pages, remember your session, and enable core features. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytical cookies: We use anonymised analytics to understand how players navigate the platform — which pages are visited most, where users drop off, and how performance can be improved. This data is aggregated and does not identify you individually.
• Preference cookies: These remember settings you have chosen, such as your preferred language or display options, so you do not have to reset them on every visit.
• Marketing cookies: If you have opted in to marketing communications, we may use cookies to help us understand which promotions are most relevant to you. You can withdraw consent for marketing cookies at any time via your account settings.

You can manage cookie settings through your browser at any time. Note that disabling certain cookies may affect the functionality of parts of the platform. PKR804 does not use tracking technologies to follow you on external websites after you leave our platform.

PKR804 does not sell your personal data. We may share your information with a limited number of third parties, but only in the following specific circumstances:

• Payment processors: To complete your deposits and withdrawals, we share the minimum necessary information with our payment partners (JazzCash, Easypaisa, Raast, and banking partners). These providers are contractually bound to handle your data securely and only for payment processing purposes.
• Game providers: Third-party game studios whose titles are available on PKR804 may receive anonymised usage data to help maintain game performance and fairness. No personally identifiable information is shared with game providers.
• Identity verification services: When you submit KYC documents, our verification partner processes your CNIC or passport data to confirm your identity. This process is encrypted and the partner is bound by strict data handling agreements.
• Fraud prevention partners: We may share technical data (IP address, device fingerprint, behaviour patterns) with specialist fraud detection services to protect the platform and its players.
• Legal obligations: Where required by applicable law or a valid legal process, PKR804 may disclose personal data to relevant authorities. We will not disclose data beyond what is strictly required by any such obligation.

All third parties who handle your data on our behalf are required to maintain appropriate security standards and are prohibited from using your data for their own marketing or unrelated purposes.

PKR804 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable legal and compliance obligations. The general retention principles we follow are:

• Active accounts: Your account data is retained for as long as your PKR804 account is active.
• Closed accounts: After an account is closed, we retain core identity and transaction records for a period of up to five years in line with standard financial record-keeping practices. After this period, data is securely deleted or anonymised.
• Support communications: Chat logs and email correspondence with our support team are retained for up to two years from the date of the last communication, or longer if the matter relates to an ongoing dispute or investigation.
• Marketing data: If you opt out of marketing communications, we will remove you from active marketing lists promptly. A suppression record may be retained to ensure you are not inadvertently contacted again.

When data is no longer needed, it is either securely deleted from our systems or anonymised in a way that cannot be linked back to you.

As a PKR804 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]:

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to ensure your data is not disclosed to an unauthorised person.

PKR804 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If during our verification process we determine that an account belongs to a minor, we will immediately close the account, void any balance, and securely delete all associated personal data.

If you are a parent or guardian and believe that a minor has registered on PKR804, please contact us immediately at [email protected] so we can take prompt action.

We take the protection of minors very seriously and continuously monitor registration and verification data to identify and prevent underage access to the platform.

PKR804 takes the security of your personal data seriously and has implemented a range of technical and organisational safeguards to protect it from unauthorised access, loss, or misuse:

• SSL/TLS encryption: All data transmitted between your browser or app and our servers is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using PKR804.
• Password hashing: Your account password is stored as a cryptographic hash — never in plain text. Even PKR804 staff cannot read your password.
• Access controls: Access to personal data within PKR804 is restricted on a need-to-know basis. Staff access is logged and monitored.
• Fraud monitoring: Automated systems continuously monitor account activity for signs of compromise, unusual login patterns, or suspicious transactions.
• Two-factor authentication: PKR804 supports two-factor authentication for account login. We strongly encourage all players to enable this feature in account settings.

Despite these measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your PKR804 account and to never share your login credentials with anyone.

PKR804 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable standards. When a meaningful change is made, we will notify registered players via a platform notification or email to your registered address.

The date at the top of this page always reflects when the policy was last revised. We encourage you to review this page periodically. Continued use of the PKR804 platform after an update has been published constitutes your acknowledgement of the revised policy.

If you disagree with any update to this Privacy Policy, you should stop using the platform and contact our support team to request account closure and deletion of your data where applicable.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PKR804 handles your personal data, our team is available 24/7 through the following channels:

• Live Chat: Available directly on the platform — accessible from any page via the chat icon at the bottom of the screen. This is the fastest way to get a response.
• Email: [email protected] — for privacy-specific requests, please include "Privacy Request" in the subject line to ensure your message reaches the right team promptly.

For full details of your rights and responsibilities as a PKR804 player, also review our Terms and Conditions and Responsible Gaming pages.